Revision & Refund Policy
Understand our revision, cancellation, and refund guidelines, including eligibility, timelines, and service-specific terms.
At Book Explorers Group, we want every project to meet the agreed requirements. Our revision and refund policy is designed to provide clarity for both our clients and our team.
Revisions
Revisions depend on the package purchased. Included revisions must remain within the original project scope and concept.
Our standard revision turnaround is up to 48 hours after receiving clear feedback.
Where unlimited revisions are advertised, fair usage generally means up to 30 revision rounds per project. Major changes to the original concept or scope may require an additional fee.
Cancellation Within 24 Hours
A cancellation within 24 hours may qualify for a refund, less a 10% processing fee, provided substantial work has not already started.
Before Initial Delivery
If work has not yet been delivered, a refund may be available, less applicable processing or service fees.
After Initial Delivery
Refund eligibility may vary based on the project stage:
- Within 48 hours: Up to 66% refund
- 48–120 hours: Up to 33% refund
- After 120 hours: Refunds generally unavailable
Applicable processing or service fees may be deducted.
Project Inactivity
Projects may be considered inactive after 30 days without client communication or required feedback. Reactivation may require additional fees.
Final Approval
Refunds are generally not available after final deliverables have been approved or after a service reaches a non-refundable production stage.
Service-Specific Conditions
Different services may become non-refundable at different stages, including:
- Book Publishing — after formatting or platform submission begins
- Book Cover Design — after final approval
- Audiobook — after production begins
- Book Printing — after printing begins
- Book Writing — after initial draft delivery
- Book Editing — after editing begins
- Logo/Branding — after final approval
- Website Development — after substantial development or launch
- Marketing — after campaigns or third-party promotional activities begin
Refund Requests
To request a refund, contact our support team with your project details and reason for the request.
Email: hello@bookexplorersgroup.com
We will review each request according to this policy and the applicable service agreement.